Privacy Policy
Grand Luxe Tokyo respects your privacy. This policy explains what information we collect when you book or contact us, how we use it, and the choices you have.
Information we collect
When you make a reservation or contact us, we collect the details you provide, such as your name, email address, phone number, pick-up and drop-off locations, flight or travel details, number of passengers, and any special requests. Payment is processed by our payment provider; we do not store full card numbers on our own servers.
How we use your information
- To confirm, manage and deliver your reservation and chauffeur service.
- To contact you about your booking, including on the day of travel.
- To process payments and issue receipts.
- To respond to your enquiries and provide customer support.
- To meet our legal, tax and accounting obligations.
Payments
Card payments are handled securely by Stripe. Your card details are entered directly into Stripe’s secure fields and are not accessible to us. Please refer to Stripe’s own privacy policy for details of their processing.
Sharing your information
We share only what is necessary to deliver your service — for example, your name, meeting point and flight details with the assigned chauffeur. We do not sell your personal information. We may disclose information where required by law.
Cookies & analytics
Our website may use cookies and similar technologies to operate the site and understand how it is used. You can control cookies through your browser settings.
Data retention & your rights
We keep your information only as long as needed for the purposes above and to meet legal requirements. You may request access to, correction of, or deletion of your personal information by contacting us.
Contact
For any privacy question or request, contact us at info@grandluxetokyo.com or 080-9530-8225.
This policy is a practical starting point and should be reviewed to match your final business details and any legal requirements before launch.